Feature for limiting the number of messages sent
during a given period to each subscriber
capping feature is new in version 11 and allows
you to limit how many messages a subscriber
receives during a given period. For
example, you could limit any subscriber from
receiving more than 5 messages in a 14-day
period. This setting is per user account.
Begin by enabling the
feature under Preferences/Other Options. Set the cap
and the period in days.
To determine if a cap has been
reached, the software will only count newsletters that were
sent to a list. It did not count service messages such
as Opt-In Messages, etc, with the exception of
Auto-Responses. Auto-Responses can be included
individually. To include an Auto-Response, just edit
the Auto-Response and check the box called "Include
this Auto Response in Send Capping Limits".
If an auto-response is set to honor
capping limits, it will then be included when counting how
many messages a subscriber has received. If an
auto-response is attempted for delivery, the message
will be deferred until the subscriber is under the capping
limits. This is different than the behavior
for newsletters as with Newsletters the message is
not deferred if a cap has been met. Rather the
subscriber is ignore from that particular mailing.
How Do I ignore internal
test subscriber addresses from being capped?
an individual subscriber from the capping
limits, just edit the subscriber and check the
box "Exclude This Address from Send
How are send capping
limits applied at send time?
the send capping feature at send time, you must
enabled the Delivery Filtering Options by
clicking the Enable link. Then check the
box "Enable Send Capping/Delivery Quota
Filter". The send capping limit
is automatically pre-populated with the default
values from Preferences but can be changed as
To see how many
subscribers are affected, you can click the Update
Subscriber Count button on the send screen. Please
keep in mind this is only an estimate on the number of
subscribers, especially if this newsletter is scheduled for
future delivery. The actual filter is applied at the
time when the send takes place.
How can I see how many
subscribers were blocked due to send capping?
of subscribers blocked from send capping is
displayed on both the Executive Report and
Campaign Send History. A list of actual
subscribers that were blocked/ignored can be
found under Tools/Export Other Data.
How do Sub Users utilize
Sub users can be given
full access to this option by choosing a send
capping behavior of "Allow User To Choose This
Option". The feature can be completely
disabled, forced as selected with changes
allowed, or forced as selected with no changes